okok's Privacy Policy

1. Introduction

okok ("we", "us" or "platform") is a safe and reliable online betting and gaming platform operated for users in Bangladesh. When you use the okok website, create an account, or use our services, you share certain information with us. This privacy policy explains how we collect that information, what we use it for, who we share it with, and how we keep it secure.

Please read this policy carefully. Using our services means you accept the terms of this privacy policy. If you have any questions, contact us at [email protected].

2. Information Collection

okok collects user information through various methods. We only collect information that is genuinely necessary to provide our services.

2.1 Information You Provide Directly

Information you provide yourself during account registration, verification, or when contacting support:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment details — such as bKash, Nagad, or Rocket account numbers
• Identity document details (for KYC verification)
• Details of communications with the support team

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identity
• Browser type and operating system
• Activity logs on the platform (login times, game history, betting details)
• Information obtained through cookies and similar tracking technologies
• Geographic location (at city or region level)

2.3 Information Received from Third Parties

We may sometimes receive additional information through payment service providers (bKash, Nagad, Rocket) or identity verification services, which helps us ensure the quality and security of our services.

3. Use of Information

okok uses the information collected for the following purposes:

3.1 Providing and Operating Services

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and transactions
• Providing and managing bonuses and rewards
• Resolving technical issues and providing customer support

3.2 Security and Fraud Prevention

• Protection against unauthorized access and account takeover
• Detecting and investigating suspicious transactions
• Verifying age (only users aged 21+ are accepted)
• Enforcing responsible gaming policies

3.3 Service Improvement

• Improving platform performance and usability
• Planning the addition of new features and games
• Analyzing user experience

3.4 Communications

• Sending important notifications related to accounts or transactions
• Responding to your support requests
• Sending security alerts

4. Information Sharing

okok does not sell your personal information or share it with third parties for commercial purposes. However, sharing information may be necessary in the following limited circumstances:

4.1 Service Partners

To operate our services, we use trusted third-party providers — such as payment processors (bKash, Nagad, Rocket), game providers (Pragmatic Play, Spribe, PG Soft, JILI, etc.), and IT infrastructure providers. These partners may only use the information for the tasks specified in their contracts.

4.2 Legal Obligations

We may be required to provide necessary information in response to court orders, legal proceedings, or lawful requests from government authorities.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you if such a change occurs.

5. Cookies Policy

okok uses cookies and similar technologies on its platform. Cookies are small data files stored on your device that help us improve the quality of our services.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login status, session security, and basic functionality.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to analyze and improve platform usage.

5.2 Cookie Controls

You can limit or disable cookies through your browser settings. Please note that disabling certain essential cookies may prevent some platform features from working properly.

6. Data Security

To ensure the security of your information, okok has implemented industry-standard technical and administrative measures:

• SSL/TLS encryption technology used for all data transmissions
• Payment information stored in encrypted form
• Two-factor authentication available for account access
• Access to data restricted to authorized staff only
• Regular security audits and vulnerability assessments
• Rapid response plan in the event of a data breach

However, no method on the internet is 100% secure. We make every effort, but absolute security cannot be guaranteed. Please keep your login details confidential and notify us immediately if you notice anything suspicious.

7. Data Retention Period

okok retains your information for as long as your account is active or as needed to provide services. After an account is closed, some information may be retained for a set period to meet legal obligations.

Financial transaction records, KYC documents, and anti-fraud information may be retained for extended periods as required by law. Once that period has passed, the information is securely deleted or anonymized.

8. Your Rights

As an okok user, you have the following rights regarding your own information:

8.1 Right to Access

You can request at any time to find out what information we hold about you and for what purpose.

8.2 Right to Rectification

If any of the information we hold about you is incorrect, let us know and we will correct it. You can also update some information yourself through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, if some information must be retained due to legal obligations or legitimate business reasons, deletion may not be possible.

8.4 Right to Object to Processing

In certain cases, you may object to the processing of your information. In particular, you can opt out of marketing communications at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request as quickly as possible.

9. Protection of Minors

okok is an adults-only platform — for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child is using our platform, please contact us immediately at [email protected].

10. Third-Party Services

Our platform integrates software from game providers (such as Pragmatic Play, Spribe, PG Soft, JILI, Evolution Gaming, NetEnt, Microgaming, etc.). These providers operate under their own privacy policies. Payment services (bKash, Nagad, Rocket) also follow their own data protection practices.

okok is not responsible for the privacy practices of these third parties. Please visit the relevant provider's website to learn about their policies.

11. Changes to the Policy

okok may update this privacy policy from time to time. If significant changes are made, we will post a notice on the platform or inform you via your registered email. Continued use of the platform after any changes means you have accepted the updated policy.

The "Last Updated" date shown at the top of this page will always reflect the date of the most recent revision.

12. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

Thank you for trusting okok. We are always committed to protecting your privacy and information.