❓ Frequently Asked Questions
okok FAQ Center
Find simple, clear answers to all your questions about bonuses, payments, VIP, casino games, and responsible gaming — all right here.
At every step of playing at okok, you may have various questions — from opening an account to claiming bonuses, depositing money, making withdrawals, VIP benefits, and responsible gaming guidelines. On this FAQ page, we have organized the most frequently asked questions into four categories so you can quickly find the right information. If your question is not here, our 24/7 support team is always ready to help.
Casino & Table Games
Yes, okok's live casino is fully mobile-friendly. Whether you use Android or iOS, you can join live dealer tables from any modern smartphone browser. No separate app download is needed. With a good internet connection, the video stream runs smoothly and you can place bets, chat, and view results — all conveniently on your touchscreen.
Each live table has its own bet range, which is shown before you enter the table lobby. Generally, lower-limit tables let you start with smaller amounts, while high-roller tables have much higher betting limits. Choose the table that suits your budget right from the lobby. For specific figures, ask us in live chat.
Teen Patti is a hugely popular card game in South Asia. Each player receives three cards, and the player with the strongest hand wins. Andar Bahar is even simpler — the dealer reveals one card and you bet on whether a card of the same value will appear first from the Andar (inside) or Bahar (outside) side. Both games are available in okok's live lobby with real dealers.
No, Baccarat is quite easy to learn. You mainly bet on three outcomes: Player wins, Banker wins, or Tie. The hand whose total value is closest to nine wins. The dealer follows all the rules for drawing cards, so you don't need to remember complicated strategies. After watching a few rounds, the rules become clear.
Yes, completely real. In live dealer games, a trained dealer broadcasts live from a studio via high-definition cameras. The cards or roulette wheel are all physical — not computer-generated. You watch everything in real time on your screen and can place bets within seconds. World-class providers like Evolution Gaming and Ezugi offer their live games on okok.
Limits & Controls
okok is for players aged 21 and above only. When creating an account, you must confirm that you meet this age requirement. okok takes the utmost care in age verification, as protecting minors is our priority.
Keep an eye out for warning signs — such as chasing losses by playing repeatedly, constantly increasing your bet amounts, neglecting work or family because of gambling, or feeling restless when you cannot play. If any of these signs appear, stop and seek help.
You can find support information on okok's responsible gaming page (Responsible Gaming). You can also contact our support team via live chat or at [email protected] and they will help you find the right resources. Talking to a close family member is also often the first and most important step.
Yes. If you want a short break (cooling-off) or wish to close your account for an extended period (self-exclusion), please contact our support team. Your request will be processed quickly. During self-exclusion, you will not be able to log in and you will not receive any promotional messages.
VIP Benefits
okok has five VIP tiers in total: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), and Diamond (up to 1.5%). The higher the tier you reach, the greater your weekly cashback rate will be.
By playing regularly and staying active on the platform, points accumulate automatically and you gradually advance to higher tiers. The more you play, the faster you move to the next tier. You can check your exact progress from your account dashboard or by asking the support team.
Cashback is calculated based on your play each week and is credited to your okok wallet at a set time. The exact day and amount of cashback varies depending on your VIP tier. Check the VIP section of your account for the latest information.
In addition to weekly cashback, VIP members enjoy priority support service and access to exclusive invitation-only promotions and tournaments. Higher tiers may also include a dedicated account manager. These benefits are updated from time to time depending on the platform.
Yes, Diamond is the highest VIP tier and offers the highest weekly cashback (up to 1.5%) and the most exclusive benefits. Diamond members receive special attention as okok's most prioritized players.
Money Withdrawals
At okok, withdrawal requests are generally processed within 1 hour. This applies to all three mobile wallets — bKash, Nagad, and Rocket. Most of the time it is even faster, though there may be a slight delay in unusual circumstances.
Pending means your request has been received by our system and the verification process is underway. This is usually completed within 1 hour. If it takes longer, contact us via live chat — providing your request ID will help us resolve the issue quickly.
Yes, okok processes withdrawals 24 hours a day, 7 days a week. Whether it is night or a public holiday, the standard 1-hour processing rule always applies. The bKash, Nagad, and Rocket mobile transfer services themselves are also active 24/7.
Yes, for security reasons withdrawals can only be made to a bKash, Nagad, or Rocket number registered in your own name. Sending money to someone else's wallet is not possible. This is an important policy to prevent fraud and protect your account.
The minimum withdrawal amount at okok is ৳1,000. Withdrawal requests below this amount will not be accepted. For deposits, the minimum amount is ৳200 (for all three methods — bKash, Nagad, and Rocket).
Still have questions?
We are always here
If you did not find the answer to your question on this FAQ page, don't worry. okok's support team is ready to help in both Bengali and English, seven days a week, twenty-four hours a day.
24/7 Live Chat
Get instant help from any page on the site
Email Support
[email protected]